This Shipping & Delivery Policy describes how MVM Marketplace and our vendor partners fulfil orders, estimate delivery times, and handle fees. Actual timelines may vary by product, stock location, and carrier performance.
1. Where we ship
- Inside Bangladesh: We deliver nationwide via major cities and upazila hubs served by our courier partners. Remote areas may require additional days.
- International: Selected sellers offer international shipping where permitted. Customs duties, taxes, and import paperwork are the buyer’s responsibility unless stated otherwise at checkout.
2. Delivery timelines (indicative)
| Destination | Typical handling | Typical transit |
|---|---|---|
| Major cities in Bangladesh (e.g. Dhaka, Chattogram) | 1–2 business days | 2–4 business days |
| Other districts within Bangladesh | 1–2 business days | 4–7 business days |
| International (where available) | 2–4 business days | 7–21 business days |
These ranges are estimates, not guarantees. Peak seasons (e.g. holidays, sale events) may extend processing times.
3. Shipping charges
- Fees are calculated at checkout based on weight, dimensions, destination, and selected service level.
- Free shipping may apply to orders above a threshold or for promotions; conditions are shown on the cart page.
- Cash on delivery (COD) where offered may include a small handling surcharge displayed before you confirm the order.
4. Order processing
Orders are typically processed after payment confirmation. Split shipments may occur when items come from different vendors or warehouses; you will receive tracking for each package when available.
5. Courier partners
We integrate with established logistics providers operating in Bangladesh and, for international lanes, global express networks. Brand names may include Pathao Courier, RedX, Steadfast, Sundarban Courier, and other vetted partners depending on lane and service level (actual partners may vary—update this list to match your contracts).
6. Tracking
When your order ships, you will receive an email or SMS with a tracking link when the carrier supports it. Tracking may take up to 24 hours to activate after handover.
7. Delays & exceptions
- Weather, political events, customs holds, incorrect addresses, or failed delivery attempts may delay arrival.
- If a package is returned as undeliverable, we will contact you to reschedule; additional shipping may apply.
- We are not liable for delays caused by carriers or events outside our reasonable control, but we will work with you to find a solution.
8. Inspection on delivery
We recommend inspecting packages in the courier’s presence when possible. Report visible damage immediately to support with photos.
9. Contact
Shipping questions: shipping@mvm.com · Contact page