This Privacy Policy explains how MVM Marketplace (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, mobile experiences, and related services (collectively, the “Services”). We are committed to protecting your privacy and handling data responsibly.
Last suggested review: align this text with your legal counsel and applicable laws (including GDPR where relevant).
1. Information we collect
Depending on how you use our Services, we may collect:
- Identity & contact data: name, username, phone number, billing and delivery addresses, and email address.
- Account data: login credentials (stored using industry-standard hashing where applicable), profile preferences, and wishlist or saved items.
- Transaction data: orders, payments, refunds, shipping details, and communications related to purchases.
- Payment information: payment method type and limited card or wallet metadata processed by our PCI-DSS compliant payment partners—we do not store full card numbers on our servers.
- Technical & usage data: IP address, device type, browser, pages viewed, referring URLs, and approximate location derived from IP.
- Communications: messages you send to customer support, vendors, or through contact forms.
2. How we use your information
We use personal data to:
- Create and manage your account and authenticate you.
- Process orders, payments, shipping, returns, and refunds.
- Provide customer support and respond to inquiries.
- Detect and prevent fraud, abuse, and security incidents.
- Improve our platform, user experience, and product recommendations.
- Send transactional messages (order updates, delivery notices) and, where permitted, marketing communications you can opt out of.
- Comply with legal obligations and enforce our terms.
3. Legal bases (where applicable)
Where laws such as the GDPR apply, we rely on one or more of the following: performance of a contract, legitimate interests (e.g. fraud prevention, analytics), consent (e.g. certain marketing cookies), or legal obligation.
4. Cookies & similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and support marketing and analytics. You can control cookies through your browser settings; disabling some cookies may limit certain features. See our Cookie Policy for details.
5. Third-party services
We work with trusted providers who process data on our behalf or as independent controllers, including:
- Payments: payment gateways and fraud screening tools.
- Shipping & logistics: couriers and fulfilment partners.
- Analytics & advertising: services such as Google Analytics, and, where you consent, platforms like Facebook (Meta) for measurement and remarketing.
- Cloud hosting, email, and support tools.
These providers are contractually required to protect data and use it only for the purposes we specify, subject to their own privacy policies.
6. International transfers
Your information may be processed in Bangladesh and other countries where we or our partners operate. Where required, we implement appropriate safeguards for cross-border transfers.
7. Retention
We retain data only as long as necessary for the purposes described, including legal, tax, and accounting requirements, dispute resolution, and enforceable agreements.
8. Security
We apply administrative, technical, and organizational measures designed to protect personal data. No method of transmission over the Internet is 100% secure; please use strong passwords and protect your credentials.
9. Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability. You may also withdraw consent where processing is consent-based. To exercise rights, contact us using the details on our Contact page.
10. Children
Our Services are not directed at children under the age required by local law. We do not knowingly collect personal data from children.
11. Changes
We may update this Privacy Policy from time to time. We will post the revised version and adjust the “last updated” date where available.
12. Contact
Questions about privacy: privacy@mvm.com (replace with your official address).