Quick answers to common questions about shopping on MVM Marketplace. For anything else, visit our Contact page.
Shipping & delivery
- How long does delivery take inside Bangladesh?
- Most metro orders arrive within 3–6 business days after dispatch; other districts may take longer. Exact estimates appear at checkout.
- Do you ship internationally?
- Selected vendors offer international shipping. Duties and taxes may apply and are usually paid by the buyer unless stated otherwise.
- How can I track my order?
- Open My Orders after login or use the tracking link in your shipping confirmation email when the carrier supports it.
Returns & refunds
- What is your return window?
- Many eligible items can be returned within 14 days of delivery; some promotions extend to 30 days. See our Refund & Return Policy.
- Who pays return shipping?
- If the item is defective or we sent the wrong product, we cover return logistics. For change-of-mind returns, you may be responsible unless a promotion says otherwise.
- When will I receive my refund?
- After we approve your return, refunds typically process in 2–5 business days; banks may need extra time to post the credit.
Payments
- Which payment methods do you accept?
- Major cards, mobile wallets, and other methods shown at checkout depending on your region—including COD where enabled.
- Is my payment information secure?
- Card data is handled by certified payment partners using encryption. We do not store full card numbers on our application servers.
- Why was my payment declined?
- Your bank may have blocked an international or online transaction, or billing details may not match. Try another method or contact your issuer.
Orders & accounts
- Can I change my order after placing it?
- Contact support immediately—once processing begins, changes may not be possible, but we will try to help or arrange a cancellation if allowed.
- I forgot my password—how do I reset it?
- Use Forgot password on the login page and follow the email instructions. Check spam folders if nothing arrives within a few minutes.
Products & vendors
- Are products guaranteed authentic?
- We expect vendors to sell genuine goods as described. Report suspected counterfeits with evidence so we can investigate and protect buyers.
- The product I want is out of stock—what now?
- Use any “notify me” or wishlist options shown on the listing, or browse alternative offers from other verified sellers.
- Who do I contact for warranty or technical support?
- Start with the product listing or packaging for manufacturer details; our support team can also route you to the vendor when needed.
Last updated for demo seed content—adjust dates and figures to match your live operations.